Writing a customer complaint letter







Dear Ms Davis,

I bought Must-Have Food Processor from your company on 12th March. The receipt number of the transaction is 12489.

I regret to inform you that it is not functioning properly. Though the brochure and your salesman had made claims that the jars were made of unbreakable material, I have found some cracks after the first use only.

I have bought various products from you on earlier occasions and this is the first time that I have been so badly let down by your product As per my understanding of the warranty, f am entitled to a full refund, if I am dissatisfied with the product. Under the circumstances I have no choice but to ask you for a refund of my money.

I am herewith enclosing a copy of the receipt as well as the warranty card. I request you to kindly take immediate action and initiate the process of refunding my money within one week.

Thanking You,

Sincerely,

Jane McDonald